Privacy Policy

Effective Date: 2 January, 2025
Last Updated: 26 January, 2025

Introduction

At DS Finance Group, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard the personal information you provide when you visit our website and utilize our services. We aim to be transparent in our data handling practices and ensure compliance with applicable data protection laws and regulations.

By accessing and using our website, you consent to the collection and processing of your personal data as described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services effectively. This may include, but is not limited to:

1.1 Personal Information:

When you interact with our website or services, we may collect the following personal details:

Full Name
Email Address
Phone Number
Postal Address
Company Name (if applicable)
Job Title

1.2 Financial Information:

To provide our financial services, we may collect sensitive financial data such as:

Bank account details
Billing and payment information
Financial statements and reports
Tax identification numbers

1.3 Website Usage Data:

We use automated tools, such as cookies and analytics services, to collect data about how visitors use our website, including:

IP address
Browser type and version
Pages visited and time spent
Device type and operating system
Referral sources (e.g., search engines, social media)

1.4 Communication Data:

When you contact us through forms, email, or phone, we may collect communication logs to provide better customer support.

2. How We Use Your Information

We use the collected information in the following ways to ensure a seamless and personalized experience with our services:

2.1 Service Delivery:

To process your requests and transactions efficiently.
To provide accurate financial advice, accounting, and tax services.
To offer personalized financial planning solutions.

2.2 Communication:

To send service-related updates, invoices, and important notices.
To provide promotional offers, newsletters, and financial insights (only with your consent).
To respond to inquiries and offer customer support.

2.3 Legal Compliance:

To comply with applicable tax, financial, and regulatory obligations.
To prevent fraud, unauthorized transactions, and security threats.
To cooperate with legal authorities when required by law.

2.4 Website Improvements:

To analyze usage trends and optimize website functionality.
To enhance the user experience by personalizing content.
To monitor and improve our marketing efforts.

3. Data Protection & Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

3.1 Security Measures:

Encryption of sensitive financial data using industry-standard protocols.
Secure access controls and authentication mechanisms.
Regular security audits and vulnerability assessments.
Firewalls and intrusion detection systems to prevent cyber threats.

3.2 Data Sharing:

We do not sell, rent, or trade your personal data to third parties.
We may share your information with trusted service providers only when necessary for delivering our services, under strict confidentiality agreements.

3.3 Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once the retention period expires, your data will be securely deleted or anonymized.

4. Your Rights

You have full control over your personal data and can exercise the following rights:

4.1 Right to Access:

You have the right to request details of the personal data we hold about you and obtain a copy of your information.

4.2 Right to Correction:

If your personal information is incorrect or outdated, you can request an update to ensure accuracy.

4.3 Right to Deletion (Right to Be Forgotten):

You can request the deletion of your personal data if it is no longer required for our legitimate business purposes or if you withdraw consent.

4.4 Right to Object:

You have the right to object to the processing of your data for marketing or certain business purposes.

4.5 Right to Data Portability:

You may request to receive your personal data in a structured, commonly used format for transfer to another service provider.

4.6 Right to Withdraw Consent:

If you have previously given consent for data processing, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@dsfinancegroup.com.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience and collect analytical data.

5.1 Types of Cookies We Use:

Essential Cookies: Required for website functionality (e.g., login authentication).
Analytical Cookies: Help us analyze how visitors use our site.
Marketing Cookies: Track user behavior for targeted advertising.

You can manage cookie preferences through your browser settings or opt-out of tracking by adjusting your privacy controls.

6. Third-Party Services

We may integrate with trusted third-party service providers to enhance our services. These providers are bound by confidentiality agreements and comply with applicable data protection laws. Third parties include:

Payment processing companies
Cloud storage providers
Analytical tools such as Google Analytics
Customer relationship management (CRM) software

We encourage you to review their respective privacy policies when using integrated services.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or technological advancements. Any significant updates will be communicated to you via email or website notifications.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us via:

📧 Email: info@dsfinancegroup.com
📍 Address: Kathmandu, Nepal

We take your privacy seriously and will respond promptly to your inquiries.